Customer Portal
Welcome to the Virginia Beach Customer Web Portal Your Gateway to VA Beach Services
By clicking the "Log in" button below, I agree with the Terms of Use and consent to the collection and use of my personal information in accordance with the Privacy Policy for this website.
Password requirements have changed after a recent system upgrade. If you receive an error when logging in, please select "Forgot Password?" to update your password. Password requirements are displayed when choosing your new password.

The Customer Portal application allows citizens to use a single sign-on to access City of Virginia Beach online services.
To access offered services, you will need to register your email address by click the 'First-time user sign up' link above. The system generates a temporary password and emails this to you. Login with your email address and the temporary password you received. When prompted, change your password to something you would remember and then enter your contact information. Once your profile is setup, you can access the available services simply by logging in with your email address and your new password. Information you enter is secured and used for the sole purpose of contacting you so we can serve you more effectively.